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Warranty

All RONBOW products carry RONBOW’s One-Year Limited Warranty when purchased from an Authorized Ronbow Dealer unless otherwise noted. Damage caused during moving (tipping over) or during installation is not a defect or warranty issue and will not be  considered as such. This warranty does not cover installation or any other labor charges associated with the repair, removal, reinstallation or consequential damages. The warranty does not cover product failure caused by abusive treatment, surface scratches, misuse, neglect or damage due to handling or faulty installations. This warranty applies only to the original purchaser and to the original installation of the product. This warranty is void if the product has been moved from its initial place of installation. Defective products or parts will be replaced on a rush and availability basis. RONBOW must be notified in writing upon discovery of any defect in the product, including a detailed description of the alleged defect. This warranty does not apply to local building code compliance. The buyer should check with the local related plumbing codes before installation.

RONBOW furniture is made of naturally variable raw materials. Differences in grain character and color among wood and plant species and stones and minerals are naturally occurring variations and are not within the control of the manufacturer nor considered defects under this warranty. Natural color changes, variations, or movements in lumber or veneer products, and exposure to extreme temperature changes and direct sunlight, may cause color changes and/or surface damage and are not covered by this warranty.

Bamboo Shades Characteristics:

Due to their unique and diverse nature, bamboo products are particularly susceptible to color variance and may differ considerably between dye lots. Please be aware of this variation when selecting bamboo products. This variation also applies to sample swatches, which may vary drastically from the exact color shade you will receive in a finished product. Bamboo color palettes range from neutral grays to warmer browns, all of various lights and darks. Sample swatches provide accurate string and pattern placement examples but their color palette may differ from that of your final bamboo product.

Finish and Wood Characteristics:

All wood materials may naturally age, darken, change in color, and mellow over time due primarily to light exposure. While this color change is imperceptible from day to day, it may be significant over a longer period of time, and will vary based upon length and intensity of exposure to light. On warranty replacement doors, drawers, or other wood components, we cannot guarantee an exact color match. Additionally, wood imperfections such as checks (small surface splits), pitch pockets (small dark holes) or darker mineral streaks are naturally occurring and are not considered defects.

Stone Characteristics:

Color variations in stone are a natural occurrence, therefore new and/or replacement pieces may not match display samples and/or existing pieces. Stone products with naturally occurring characteristics such as variation in grain, color, and mineral streaks are not considered defective.