Privacy Policy

1. Information We Collect

We collect personal information that you provide directly, that we collect automatically, or that we receive from third parties. The categories of personal information we collect include:

We do not knowingly collect sensitive personal information beyond what is strictly necessary to complete a transaction. We do not collect Social Security numbers, precise geolocation without consent, racial or ethnic origin, or health data.

2. How We Collect Information

• Directly: Directly from you when you make a purchase, request a consultation, fill out a form, or communicate with us.
• Automatically: Through cookies, web beacons, pixels, and similar technologies when you visit our website or use our app.
• From third parties: From marketing partners, referral partners, and publicly available sources.

3. How We Use Your Information

We use your personal information for the following business purposes:

• Process and fulfill orders, and manage returns or warranty claims.
• Provide customer support and respond to inquiries.
• Personalize your experience and improve our products and services.
• Send promotional communications, product updates, and event invitations (with your consent where required).
• Conduct market research and analytics.
• Comply with legal obligations and enforce our Terms and Conditions.
• Prevent fraud, security incidents, and other harmful or illegal activity.
• Operate our Trade Partner Program.

4. How We Share Your Information

Ronbow does not sell your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: Companies that help us operate our business (e.g., payment processors, shipping providers, email platforms, CRM systems), under strict confidentiality agreements.
• Legal Obligations: When required by law, court order, or government authority, or to protect the rights, property, or safety of Ronbow, our customers, or others.
• Business Transfers: In connection with a merger, acquisition, or sale of business assets, subject to standard confidentiality protections.
• With Your Consent: With your explicit consent.

We do not share personal information, including phone numbers, with third parties, affiliates, or partners for their own marketing purposes without your explicit consent.

5. Your California Privacy Rights (CCPA / CPRA)

If you are a California resident, you have the following rights under the CCPA and CPRA:

• Right to Know: You may request that we disclose the categories and specific pieces of personal information we have collected about you, the sources, our business purposes for collecting it, and the categories of third parties with whom we share it.
• Right to Delete: You may request that we delete personal information we have collected from you, subject to certain exceptions (e.g., to complete a transaction, comply with a legal obligation, or detect security incidents).
• Right to Correct: You may request that we correct inaccurate personal information we hold about you.
• Right to Opt Out of Sale or Sharing: Ronbow does not sell or share your personal information for cross-context behavioral advertising. If this changes, we will provide a "Do Not Sell or Share My Personal Information" link on our website homepage.
• Right to Limit Use of Sensitive Personal Information: To the extent we collect sensitive personal information, you may request that we limit its use to what is necessary to provide the requested service.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny goods or services, charge different prices, or provide a different level of service because you exercised a privacy right.
• Right to Data Portability: You may request a copy of the personal information you provided to us in a portable, usable format.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, or as required by law. General retention guidelines:

• Transaction and order records: 7 years (for tax and warranty purposes)
• Customer account data: Duration of the account relationship plus 3 years
• Marketing data: Until you opt out or 3 years of inactivity
• Website analytics (cookies): See our Cookie Policy

When personal information is no longer needed, we securely delete or anonymize it.

7. SMS Communications

Our SMS messages are sent by our cabinet designers to customers and leads who have opted in to receive updates and promotions from Ronbow. These messages may include promotional offers, product updates, sales events, and important announcements.

• To opt out: Reply STOP to any SMS message to unsubscribe at any time.
• For help: Reply HELP for assistance.

Message and data rates may apply. We do not share your phone number with third parties for their own marketing purposes.

8. Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar technologies to:

• Enable core website functionality
• Analyze site traffic and usage patterns
• Personalize content and remember your preferences
• Deliver relevant advertising (where applicable)

You can manage your cookie preferences through our Cookie and Data Management tool (available in the footer of our website) or through your browser settings. Note that disabling certain cookies may affect the functionality of our website.

We honor Global Privacy Control (GPC) signals as an opt-out of the sale and sharing of personal information, as required by California law.

9. Security of Your Information

We implement physical, electronic, and procedural safeguards to protect your personal information, including SSL/TLS encryption for data transmitted through our website. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

In the event of a data breach that affects your personal information, we will notify you as required by applicable law.

10. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately at contact@ronbow.com and we will promptly delete it.

11. Links to Third-Party Sites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party site you visit.

12. Your Opt-Out Choices

You may opt out of the following at any time:

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by posting the updated policy on our website with a new "Last Updated" date. We encourage you to review this policy periodically. Your continued use of our services after any changes constitutes your acceptance of the updated policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Ronbow Corporation
Attn: Privacy / Compliance
7150 Patterson Pass Rd Suite F, Livermore, CA 94550
Email: contact@ronbow.com
Phone: 650-399-3118
Website: https://www.ronbow.com/privacy-policy

We are committed to working with you to obtain a fair resolution of any complaint or concern about privacy.